Bespoke Terms & Conditions

The following terms and conditions apply to all bespoke jewellery commissions from Matthew Calvin. These terms and conditions are in addition to, and not instead of, our full terms and conditions.

Once the project is discussed, scoped and confirmed, clients will receive an invoice for the full amount agreed. No design or making work will commence until a 50% deposit is paid, which is non refundable.

The remaining 50% must be paid on completion and before the bespoke jewellery piece will be released to the client. Bespoke pieces are non-refundable.

Should the client for any reason be unsatisfied with the finished result, Matthew Calvin will work within reason to rectify the issue. Please be aware that there may be additional costs in doing this, which are to be covered by the client.

Copyright is retained by Matthew Calvin on all creative design work including all sketches, concepts and samples unless specifically released in writing and after all costs have been settled.

We're delivering again.

We’re doing everything we can to look after the safety of both our team and our wonderful customers.

Following government guidelines and an abundance, we’ve added extra safety measures and hygiene steps to our already meticulous dispatch process.

Because of this, our dispatch times may be slightly longer than usual, but we’re doing our best to ensure your orders are processed as quickly as possible.

Matthew x