We hope you love your new jewellery or lifestyle pieces from Matthew Calvin. We also know that when shopping online, sometimes what arrives in the post isn’t quite what you needed.
We offer a 28-day returns policy on all items purchased from our website, excluding pierced earrings and personalised pieces. We are unable to accept returns of earrings due to hygiene reasons. Earrings returned irrespectively will be subject to a £10 cleaning fee per pair.
To return your order, please get in touch via the below contact form and we will be in touch with further instructions. Please ensure you include your name and order number with your return, otherwise we may not be able to process your return. We aim to process all returns within 7 working days once your return has been received, and a member of our team has checked the return. Alternatively, if you need help from the team, get in touch with us here.
Unless jewellery is damaged, you are responsible for the cost of returning the pieces to us, we recommend that you insure the parcel for the value of the goods and retain all records of delivery.
If for any reason you’d like to return an item purchased from one of our stockists, please contact them directly.